Shipping policy

We aim to deliver your order as quickly and safely as possible. Below you will find all the information about our shipping process.

Delivery zones: We currently ship to selected destinations. We are working on expanding our delivery reach soon. Available shipping destinations are displayed at checkout.

Estimated delivery times: Delivery times may vary depending on the product and destination. Once your order has been dispatched, you will receive an email with an estimated delivery date and a tracking number.

Order processing: Orders are processed within 1 to 3 business days. You will receive a confirmation email as soon as your order is on its way.

Tracking: Once dispatched, you will receive an email with your tracking information so you can follow your order at every step.

Delays: Occasional delays may occur due to circumstances beyond our control, such as weather conditions, high demand periods, or carrier disruptions. If you have concerns about your order, please contact us at info@bio-eden.shop.

Packaging: All products are carefully packaged to ensure they arrive in perfect condition. If your order arrives damaged, please contact us within 48 hours with photographic evidence and we will assist you promptly.

Last updated: May 2026